Delta has got it right!

Talk to someone who is old enough to have lived with a pulse-dial phone, and he will tell you of when air-travel was an experience. People dressed-up and learned the right etiquette before they could fly. That has been changing for the worse in the last 2 decades. I recently got an email from Delta Airlines, and took a handful of their flights in the last three weeks.

I am impressed and happy to see that at least one company has realized that the rush to the bottom and nickel and diming is not sustainable. People with dignity prefer to pay once for something and not have to be charged for what has been basic. After-all, these people that are stuck in your aircraft for 5-10-15 hours are your guests! Personally, I prefer to pay a little more and get the entire experience.

Comments are closed.

Up ↑